New Ace is not holding charge or tracking sleep

[SunsetRunner]

Got my son an Ace for Christmas and it is dying after 24 hours from a fully charged battery and not tracking sleep. The box and site say it should last 3 days.

Moderator edit: format

[Rorikc]

Ours is doing the same. We started a family challenge. My daughter’s ace is logging steps but not counting them towards it. Anybody know anything I o help besides resetting device. 

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community and it's great to see you here @Rorikc! I apologize for the late response. However, I'd like to follow up and would like to know if the issues persist or if your children Ace trackers are working properly now.

Looking forward to your responses! 

[Rorikc]

We returned it to Best Buy. They relaxed it with another ace that seems to be working well. Thanks.

[JuanJoFitbit · Accepted solution]

@Rorikc I'm glad to hear that the previous Ace was replaced and the new one is working properly. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!