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New Ace won’t charge or turn on

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‎10-21-2019 22:19

‎10-21-2019 22:19

Hi, I purchased an Ace for my daughter only a couple months ago and it will not charge or turn on. Have also tried the restart and troubleshooting like another mentioned on this page with no luck. We are very disappointed as we had only had it a very short time. What can we do to get this replaced?

 

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‎10-21-2019 22:20

‎10-21-2019 22:20

Hi @TLTL30   Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-22-2019 04:35

In response to Odyssey13

‎10-22-2019 04:35

@TLTL30, welcome to our Fitbit Community. Regarding the charging issues that your daughter's Fitbit Ace experienced, I appreciate the time spent trying the troubleshooting steps you mentioned above. I understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they sent you an email requesting some information in order to follow up on your case.

 

Thank you for your help @Odyssey13.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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