New Fitbit Ace 2 not showing sleep stats

[Ktbran]

Hi there, my childs new Fitbit arrived on saturday and has never shown his sleep stats on his fitbit. However it does show his sleep on Fitbit app. I have tried restarting it after reading community forums and it hasnt helped

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ktbran.

I appreciate your participation in the Forums and sharing that your son's new Ace 2 tracker is not showing sleep stats. Thank you for confirming that you can see your son's sleep data on the Fitbit app. I appreciate your efforts to resolve this and I am here to help. Since you've tried already to restart the tracker, I recommend changing a clock face:

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

Let me know if you have any questions.

[Ktbran]

Hi there, since I posted this problem on the forum I linked up a live chat with Fitbit and in the middle of them looking into it my sons Fitbit all of a sudden on day 3 it started to show his sleep stats on his fitbit. So far so good it is still the case. The problem corrected itself during the live chat. Thank you.

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Hi @Ktbran, thank you for your reply. 

I am glad to hear the issue is resolved. Thank you for posting the update here, I appreciate your efforts and your time. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!