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New ace 3 not tracking in app

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‎04-23-2023 13:08

‎04-23-2023 13:08

Daughter broker her original ace 3. Bought new one. Seem to successfully sync it to app, her name shows up. New Fitbit has tracked steps all day but this does not show on the app. Her daily steps are not shown at all, even those she did using her old Fitbit. I have done the fixes for syncing (don’t think syncing to app is the issue). I want to record steps on app each day (she likes to know when she gets a badge or a medal). Can anyone help? Thank you!

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‎05-21-2023 08:59

‎05-21-2023 08:59

Have you tried setting up the Ace 3 as a new device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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