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No goal celebration at 10,000 steps on Ace 2

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‎02-21-2020 01:54 - last edited on ‎02-23-2020 14:10 by

‎02-21-2020 01:54 - last edited on ‎02-23-2020 14:10 by

My son has had a fit bit ace 2 since Xmas and is saying he doesn’t get the 10,000 step celebration like his Fitbit ace have done a soft reset and still no luck 

 

 

Moderator edit: subject for clarity

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‎02-23-2020 14:08

‎02-23-2020 14:08

Welcome to the Fitbit Community, @Chrissmart2477. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your son doesn't see a goal celebration for 10,000 steps on his Fitbit Ace 2. Thank you for your efforts to resolve this by doing a restart. I recommend confirming that the daily activity goal is set properly: How do I set or change my Fitbit goals? and the Ace 2 is syncing.

 

You can also test the tracker’s vibration motor by following the instructions from this help article: Why didn't my Fitbit device alert me?

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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