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No option to restore child Fitbit account

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‎10-08-2023 22:32 - last edited on ‎10-11-2023 16:25 by Fitbit Moderator

‎10-08-2023 22:32 - last edited on ‎10-11-2023 16:25 by Fitbit Moderator

  • Hi, my email address changed for the family Google account & I tried to change my email on the Fitbit linked to my son’s account but it wasn’t working. In the process of trying to sort it out I tried to restart the process & deleted my child’s Fitbit account/device from his Google account thinking I could re log in with my new parent email & link him to that one. It would let me link his account.  Now it won’t let me log in to his Google account on Fitbit for 30 days - with no option to restore the account & account pending deletion on my old Fitbit family account. I only deleted his Fitbit account from Google yesterday so should there be a 7 day grace period to restore? Thanks for any help 🙂

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Correction- it ‘wouldn’t’ let me link his account

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4 REPLIES 4

‎10-13-2023 08:38

‎10-13-2023 08:38

Because of some other reasons i also tried to remove and recreate my sons account.
The only way to restore the account was to raise his age in family link, that way he was able to restore his account.

Google really messed this up with the google account integration....

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‎10-15-2023 00:45

In response to TonnieP

‎10-15-2023 00:45

Many thanks for this - I have tried but it won’t let me change his age to anything over 14 - am thinking that he might just have to wait for 30 days or just link it to my account for now instead. My worry is that if I do anything else I may just make it even more complicated. There doesn’t seem to be any way of getting proper support with the Google account options either. Crazy. Thanks anything 🙂 

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‎10-16-2023 02:22

In response to KatieL35

‎10-16-2023 02:22

So the trick is you need to wait.

Go to your google family account, change your childs age to the appropiate age.

In Europe they need to be 16, in the US 14 or 13.

Then after like a day your kid wil get the notification that he can take control of his account, and he needs to follow some steps (be aware, you will loose some family link functions because of that).

When these steps are finished, THEN you can login to fitbit and restore the account (if you are whitin the 30 days).

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‎10-18-2023 22:09

In response to TonnieP

‎10-18-2023 22:09

Many thanks 🙂 I’ll give this a go - i appreciate your help - such a shame
that it has been made so complicated. Thanks
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