No option to switch to my kid's account

[Mhaughton]

Hello,

So on my phone I created both my kids accounts. I added fit bit to their tablets logged in to my account and there is no option for family. It only shows my name with no options to switch to my kids account. What is going on?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mhaughton.

I am sorry to hear you don't see the option to switch to your kid's account. I appreciate the additional details and I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app. 
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, you may try to uninstall and reinstall the app. 

You can confirm the steps to set up the tracker for your child at How do I set up Ace or Ace 2 for my child?

Let me know how it goes, I'll be around.

[Dwinton103]

You’re no alone! I’ve called, emailed, etc. for a solution but nothing has been resolved. I’m getting frustrated as it’s been 2 weeks since being able to sync.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dwinton103.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry that you are going through this situation, I totally understand how you are feeling. I appreciate your troubleshooting efforts and working with our Support team regarding this. I would like to mention that many users reported the issue to be resolved with an Fitbit app version 3.25. 

You can confirm which version of the Fitbit app you have by doing the following: tap the Today tab > your profile picture > Help. The app version is at the top. For instructions to update the app, see this help article.

Keep me posted on the outcome. 

[Dwinton103]

I have the most up to date version available through Apple 3.24. When the 3.25 version becomes available I’ll be the first to update it. I’ve just gotten nowhere when calling, emailing, etc. on a timeframe. Give me a good guess...like a week? It’s frustrating having a product that doesn’t work, and potentially won’t work for an extended (Indefinite?) amount of time.

Sent from my iPhone

[LiliyaFitbit]

Hi @Dwinton103, thank you for your reply.

I appreciate your efforts and the additional details. I understand how frustrating this is for you. Have you tried to go to the App store, search Fitbit, click on it and check if you see the option to update?

Looking forward to your response. 

[Dwinton103]

Yes.

Sent from my iPhone

[Dwinton103]

I finally found the update...this is not coming up as an option in the App Store. The only way I found this is thru a link further into the reading in the community forums.
Why can’t customer service answer this problem? I’ve been continuing to contact via phone and email 4 times since the update came out! Please educate your staff about this! 

[Mhaughton]

Can you please post where the update is!

[Dwinton103]

(copied from original post, I hope it helps!)
Hi, everyone!

This is where you can find information on the latest app version, features, and bug fixes for the Fitbit iOS App on the Community! Click here to be redirected to the iOS App Store to update if you haven't already.