No sleep data on Ace 2 & Ace 3

[Daniel888]

Hi, I bought an Ace 2 and Ace 3 for my kids this Christmas and have consequently found out that there is an issue with your products concerning the sleep data on the trackers. I am alarmed to find out that this issue has been ongoing for more than half a year and has not been fixed by you. Therefore, can you answer when this issue will be finally resolved so that I can make a decision whether to return the products for a refund or to hold off and wait for a fix from you. 

Thanks

[Jrdubyakc]

@Daniel888 What issues are you having with sleep tracking?

[Daniel888]

The sleep data is not displayed on the Ace 2 and Ace 3. The display just says “no data”. I have to log into the app to see the data. 

[SunsetRunner]

It's a very common problem that i experienced as well with my son's Ace 3. I didn't try it yet but i read in this forum that the issue might depend on a particular watchface. Can you try different ones?

[Bogerk]

I am having the same issue on my

sons’s Ace3

[Daniel888]

Yes, you can pock different clock faces. But it does not fix the problem with the sleep data. I exchanged the Ace 2 for a new one but the new one had the same problem. I finally returned the product for a full refund and bought a product from a different manufacturer.