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Opened a brand new Fitbit Ace and does not work/ charge/ vibrate.

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‎06-06-2023 00:54 - last edited on ‎06-07-2023 13:53 by Fitbit Moderator

‎06-06-2023 00:54 - last edited on ‎06-07-2023 13:53 by Fitbit Moderator

Opened brand new fitbit ace and does not work/ charge/ vibrate. Have tried everything suggested in these forums. How to request a refund/ returns?

 

Moderator edit: format. 

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‎06-06-2023 07:55 - edited ‎06-06-2023 07:58

‎06-06-2023 07:55 - edited ‎06-06-2023 07:58

Hello @fiyahfly and welcome to the Community.  Please contact Support for return authorization for your Ace.  Just for clarification -- you wrote Ace, but Fitbit currently sells the Ace 3.  Do you have an Ace 3 and did you get it from Fitbit?  If you have an Ace, then contact the seller.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-07-2023 14:02

In response to LZeeW

‎06-07-2023 14:02

Welcome to the Fitbit Community, @fiyahfly. I'm sorry to hear that your new Fitbit Ace is not working.

I noticed that you already got in touch with our team and received assistance. 

Thank you for your comments @LZeeW. 

Andrea | Community Moderator, Fitbitp>

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