Pairing Ace with a new device

[Amynoll]

When I set up my child’s Ace, I paired with my phone, but I would like to switch it to his device. I downloaded the Fitbit app on his device, but I’m not sure what to do next.

[Jrdubyakc]

@Amynoll I haven’t tried this, but I think it should work.  Login to your account in the app on your child’s device.  Then  switch to kid view and follow the instructions to set up the Ace.  

[JuanJoFitbit]

@Amynoll Welcome to our Fitbit Community! Regarding your inquiry, in order to set up the Ace on your child's mobile device, you need to remove the Ace from your own mobile device. Then set up your child's Ace as a new device through their phone.

In addition, please check out this help article in order to know how to manage your Family account.

Thanks a lot for your help my friend @Jrdubyakc!

I'll be around if more questions arise! 

[oopcdaisies]

My kids both got Fitbit Ace's for Christmas and I was able to set up a family account on my mobile (iphone 😎 but when I tried to log into the Fitbit app on their devices (Amazon Fire version 7 or 😎 I could log in with my information but the family account didn't show up.  Because this family account didn't show up (and still doesn't) I paired their Ace's with my phone.  So for the past 2 weeks I have had to continually switch between all of our profiles on my device. It's exhausting and also depressing because the kids can't access their own data when they want it.  So I have 2 questions - 1. When I log into the Fit bit app on their Fire Tablets with my account, how can I make the family account appear (I have followed all of the normal steps and tried it several times with no luck). And 2. if I actually can get the family account to appear, unpair their devices with my phone and have them add it to their tablets can they keep their own profiles or do they have to start from scratch?.  I've been very annoyed with this whole thing.  Thank you!

[JuanJoFitbit]

@oopcdaisies Thank you for joining us in this thread and our Fitbit Community! Regarding your inquiry, the Family account doesn't appear on non-compatible devices unluckily. Please take a look at this help article, which contains a list of the compatible devices.

I totally understand how frustrating this is for you and I appreciate your feedback and understanding with this.

Let me know if you have any doubts!

[DangermousePDX]

I got a new phone for my daughter and cannot pair her fitbit ace with the new phone...the app will not find it.  The old phone is gone.  How do I put the ace in pairing mode?

[JuanJoFitbit]

@DangermousePDX thank you for participating in our Fitbit Community! Let me help you with the connection issues that your daughter's Fitbit Ace is experiencing with the new phone.

Please let me know what is the brand and model of the phone. In the meantime, check out this help page and see if the new phone is listed.

Looking forward to your response! 

[Jillyfo]

This is so diaappointing to read. I too am getting very frustrated with having to continually switch over and back from parent view to each of my son's views. It is a very cumbersome and user-UNfriendly process. After only just over a week I had enough and decided to sync their devices to their tablets but couldn't see the My Family view. And now I see that Fitbit devices are not compatible with the Kindle Fire. A very unhappy customer here. I would have purchased cheaper alternatives had I known.

[JuanJoFitbit]

@Jillyfo thank you for participating in our Fitbit Community! I totally understand how frustrating is for you since Kindle Fire devices are not compatible with Fitbit trackers and watches.

I really appreciate your patience and comments with this since this helps us to keep improving.

I'd like you to give your vote to this Feature Suggestion which requests the Kindle Fire to be compatible. The more votes this idea gets, the more chances it will have to be reviewed by our engineers.

I'll be around if more assistance is needed.