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Re: Fitbit Ace battery symbol w/ exclamation

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‎03-15-2020 13:24

‎03-15-2020 13:24

Hello, my daughter’s Fitbit Ace has the same problem. I have restarted but it’s still not charging. How can I get support from customer service? Thanks. 

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‎03-15-2020 17:17

‎03-15-2020 17:17

Welcome to the Fitbit Community, @Wynswood.

 

I appreciate your participation in the Forums and sharing that your daughter’s Fitbit Ace is not charging. Thank you for your efforts to resolve the issue, you can confirm the complete troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging?

 

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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