My son has a FitBit Ace 2. He uses it with an iPad (he doesn't have a phone). He uses the app as a child under his mother's login (I believe that's called a Family Account). They were able to set it up just fine from new.
After about a month or so of use, he unpaired the device via the Bluetooth settings on the iPad (we think because it failed to sync when he went to use it). The device does not show under Bluetooth Devices in the iPad Settings - it has been unpaired from the iPad. But the device is still behaving as it did earlier - I assume it still thinks it's paired to the iPad.
He tried to re-pair the device through the Bluetooth Settings on the iPad, it showed up as an unpaired device, but failed to pair.
Starting the FitBit app on the iPad, we could see the device on the profile. But with the "locating" spinner showing.
We removed the device from the profile in the app hoping that it would allow us to pair again from scratch. The App goes into the Add a New Device process, but even when brought close to the device (connected and in to the USB charger), it fails to connect to it to set it up.
We have tried resetting the device (hold button for five seconds etc.) as recommended by many people.
We have tried switching on and off bluetooth on the iPad, as suggested a few places.
The device is in child mode, so the Settings app on the device does not present a Clear User Info option.
How can we go about pairing the device to the iPad again? or, a full reset and start from scratch would also be acceptable if that's not possible.
