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Replacement Ace shows a "FBbluetootherrordomainerror 24" message

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‎12-01-2018 17:10 - last edited on ‎12-03-2018 06:42 by Fitbit Moderator

‎12-01-2018 17:10 - last edited on ‎12-03-2018 06:42 by Fitbit Moderator

Hi I got a replacement ace for my daughter and every time I try and set it up it comes up with FBbluetootherrordomainerror 24 I have tried restarting the ace and my phone as well as everything else I have seen about how to fix it I have even tried to connect it to my husbands phone but nothing is working please can some one help me.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-02-2018 06:09

‎12-02-2018 06:09

After scouring the Help site and the Forums (as I'm curious to know the answer to this too!), I would contact Support.  I didn't find anything that would be helpful in your case, so if they can figure it out, could you come back and post the result?  It may be helpful to others who are experiencing the same issue.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎12-02-2018 16:31

In response to DramaQueenDiva

‎12-02-2018 16:31

Hi I have got in touch with customer support and they r trying to work on the issue so I will get back to u when they can fix it

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‎12-03-2018 06:41

In response to Samone82

‎12-03-2018 06:41

@Samone82 Welcome to our Fitbit Community! I'm sorry to hear about the issue that the replacement Ace experienced. However, I'm glad to hear that our Support team is already taking care of the issue. Thank you for posting the update here.

 

Please let us know if our team provided a solution.

 

@DramaQueenDiva Thanks a lot for your help my friend!

 

See you guys around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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