help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen on new Ace 2 works only on left side

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2020 17:38 - last edited on ‎10-22-2020 19:59 by

‎10-19-2020 17:38 - last edited on ‎10-22-2020 19:59 by

Setting up the brand new out of box

Ace 2, had full screen working. Updates complete, charging, and now the screen only works on the left-most side, only about a column of two pixels. Attempted rebooting, but still not working the full screen. I can tell it's trying to display but the rest of the screen isn't working.

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-19-2020 18:00

‎10-19-2020 18:00

I just tried to delete it from my account then reattach, but to link it back I still need to see the screen to see the numbers to link. I can't do the factory restart, now that I've unlinked the fitbit from my app. I am at a loss. 

Best Answer
0 Votes

‎10-22-2020 19:57

In response to JARaring

‎10-22-2020 19:57

Welcome to the Fitbit Community, @JARaring.

 

I am sorry to hear the screen on your new Ace 2 works only on one side. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer