Sleep duration not showing on Ace 2

[Edmond]

Hi all,

when i swipe my kid's ACE 2, all the stats are fine except the last one about sleep duration, it's not showing anything and it's in grey colour. However, if I sync the device, I could see the sleep stats, and then the sleep duration will appear back in the screen of the device. It happened for a few days already. I remember the first day the child wearing it, it's automatically showing up in the screen.

I tried to restart the ACE2 but it's still the same. Any advice? Thanks. 

Moderator Edit: Clarified subject

[Jimjames85]

Not sure if this will help others but I managed to find a fix in changing the phone the device was syncing to. Originally O was syncing to my android (Huawei Mate 10 Pro) and the sleep data would not show on the device. I unpaired and then added the device to an iPhone and the sleep data now shows. 

Not an overly useful solution but might help some. 

[KFacch]

That worked! Thank you 

[Sarz987]

I just bought my daughter an ace2 this month. I see you had this problem in August 2019, it's not March 2021 and I'm having the same problem. Did they ever find a solution for you? You think after almost 2 years they would have fixed this bug! 

[Nug219]

No it was never fixed and we also got our other daughter one for Xmas and the same problem with it too. I see there's a new Ace3 out this month so they perhaps resolved it in that one but I won't be wasting more money on one to find out! It's stated as a feature but it said that one the Ace2 as well 

[Robyn2020]

Right?! I’m hoping the new Ace3 comes with a software update for the Ace2 to fix this. So annoying. 

[KFacch]

It was never fixed, but we tried using the raccoon clock face and for some
reason that works. Someone else had suggested that previously.

[Twinkle_Toes_13]

Hi. No they still don’t work and I have tried all the fixes that have been posted everywhere. I see that Fitbit have now released a version 3, perhaps that’s the fix. 😬.

Oh my goodness that’s terrible. What are Fitbit playing at. I have switched one of our aces to a a Garmin and it tracks sleep fine. Good luck.

Sent from my iPhone

Moderator edit: merged reply

[Edmond]

Sounds like time to switch brand. Can’t believe it still didn’t work in ACE3. What a joke

[Mackontrack]

That’s what I did after all those problems - left the brand. We now use apple watches.

Sent from my iPhone

[Tony3333]

The fix (untill now - for a few days) was to unpair and pair the ACE2. When the full sync was finished it was all working.

[Whalenfam]

Hi. My son's is not showing sleep either anymore. It was when we first set it up two weeks ago. It performed a software update today and now doesn't show sleep but I see in the app it's set to. Please help.

[Whalenfam]

Also mine shows sleep on the watch but doesn't record it. I have inspire 3. His just doesn't show on face at all.

[Kmcvie]

Ours doesn't show up on the face of the Ace 3 unless I sync. But it isn't recording all the sleep but eill record sleep after he takes it off in the morning