help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep not showing up on screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2020 17:54

‎01-09-2020 17:54

My daughters FitBit ace 2 tracks her sleep, but I can only access it from the fitbit app. What I mean is when I look on the watch itself the sleep time doesn’t show up. Is there anything I can do to get it to show up?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-16-2020 19:55

In response to Odyssey13

‎01-16-2020 19:55

The user manual says that sleep duration should be visible on the tracker itself.

 

See your stats 

From the clock face, swipe up to see your daily stats, including:
    Steps taken
    Active minutes
    Steps taken this hour and the number of hours you met your hourly activity goal
    Sleep duration

 

This seems to be a common complaint however that the tracker just shows a grey half moon after the first night even though the information is available via the app.

View best answer in original post

Best Answer
2 REPLIES 2

‎01-09-2020 20:41

‎01-09-2020 20:41

Hi @Bella_rabbit  sleep is shown on the app, not the device itself. Nothing you can do to change that.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-16-2020 19:55

In response to Odyssey13

‎01-16-2020 19:55

The user manual says that sleep duration should be visible on the tracker itself.

 

See your stats 

From the clock face, swipe up to see your daily stats, including:
    Steps taken
    Active minutes
    Steps taken this hour and the number of hours you met your hourly activity goal
    Sleep duration

 

This seems to be a common complaint however that the tracker just shows a grey half moon after the first night even though the information is available via the app.

Best Answer