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Son’s Ace stopped charging

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‎08-28-2019 00:30

‎08-28-2019 00:30

I bought my son an Ace for Christmas and it’s never been right tbh - time keeps changing for no reason. Then about 2 months ago it just stopped charging. Have tried every tip on this forum but not use. Have lost receipt so can’t return to shop. And clearly have now wasted two months!!!  What can I do to resolve.  Thanks. 

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‎08-29-2019 05:06

‎08-29-2019 05:06

@PetraC10 welcome to our Fitbit Community! I'm happy to assist you with your son's Fitbit Ace since it won't take a charge and the time changed for no reason. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid any confusion on my end and providing the same info, let me know what troubleshooting steps you tried.

 

In the meantime, try the troubleshooting steps listed in this help article. This article contains steps that you tried but you can skip them and proceed with the rest. After this, charge the tracker for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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