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Son's Fitbit stopped charging

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‎02-02-2019 15:01 - last edited on ‎02-11-2019 06:10 by Fitbit Moderator

‎02-02-2019 15:01 - last edited on ‎02-11-2019 06:10 by Fitbit Moderator

I got my son his fitbit on Black Friday as of today it has stopped Charging.  It won't even allow me to restart it because it is dead. I cannot even get an even exchange. How will this company remedy my bf issue as I now have an upset son. I have the receipt as well.

 

 

Moderator edit: format

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‎02-02-2019 21:28

‎02-02-2019 21:28

Welcome to the forums @BBarth2171

 

Please see this article on trouble charging - click to go there

 

If you're still unable to get charged, let us know. We're here for you.

Stepping in the U.S.A. since September 2013. Android 14

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6 REPLIES 6

‎02-02-2019 21:28

‎02-02-2019 21:28

Welcome to the forums @BBarth2171

 

Please see this article on trouble charging - click to go there

 

If you're still unable to get charged, let us know. We're here for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-04-2019 05:25

In response to Odyssey13

‎02-04-2019 05:25

@BBarth2171 Welcome to our Fitbit Community! I'm sorry to hear that your son's Ace is not charging. I would like to follow up and would like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared my friend @Odyssey13.

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-04-2019 14:00

In response to JuanJoFitbit

‎02-04-2019 14:00

Thank you but they are sending me a new tracker. 

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‎02-05-2019 03:48

In response to BBarth2171

‎02-05-2019 03:48

@BBarth2171 I'm so glad to hear that you were sent a new tracker. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎02-10-2019 00:46

In response to Odyssey13

‎02-10-2019 00:46

Thank you,  it was replaced & I got it yesterday. If you could delete my orginal post that would be great because I don't need help any longer.  I would Appreciate it Very Much.

Best Answer

‎02-11-2019 06:09

In response to BBarth2171

‎02-11-2019 06:09

@BBarth2171 That's great news! I'm so glad to hear that a replacement unit was sent. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer