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Son's active minutes went to zero on syncing

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‎01-15-2019 13:53

‎01-15-2019 13:53

My son achieved well over 180 active minutes today but when he synced his age to the app both the tracker and app now show zero active minutes .He's very upset about this. I've tried resetting the tracker multiple times, reinstallig the app, deleting and reconnecting the device. Nothing has fixed it. He has he ace and we are using the Android app on a Samsung Galaxy s8 phone.

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‎01-16-2019 05:42

‎01-16-2019 05:42

@Igeeohdoubleu Welcome to our Fitbit Community! I'm sorry to hear that your son's Ace is resetting his active minutes when the device synced. Thank you for troubleshooting this issue before contacting the forums.

 

Due to this, I'll forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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