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Step counter disappeared from the Dashboard

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‎09-29-2019 13:58 - last edited on ‎09-30-2019 04:55 by Fitbit Moderator

‎09-29-2019 13:58 - last edited on ‎09-30-2019 04:55 by Fitbit Moderator

After updating my phone the step counter said it couldn't pair so offered to un-pair and when I did this I've now lost the step counter on my app, so far my fitbit still has the steps but not sure once it syncs. I cant seem to get them back after re pairing my fitbit, any help appreciated.

 

 

Moderator edit: updated subject for clarity

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‎09-30-2019 04:55

‎09-30-2019 04:55

@Michellejkn welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Ace step counter since it's not showing on your app.

 

Please check out this help article which explains how to rearrange or remove tiles on your Dashboard. Follow those steps and see if the steps counter appears again.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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