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Switching from kids to parents view resets my watch

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‎08-02-2022 10:17 - last edited on ‎09-21-2022 12:15 by Moderator Alum

‎08-02-2022 10:17 - last edited on ‎09-21-2022 12:15 by Moderator Alum

Hello! 
I just got an Ace 3 for my kid and set the family account and added him and every time I switch to his account it has all of his information and then when I want to switch back to my account it automatically deletes my sense and I have to reinstall it. It’s such a pain to have to do everything again. How can I fix this? Thank you 

 

Moderator Edit: Clarified subject

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‎09-21-2022 12:16

‎09-21-2022 12:16

Hi there @Ileana25 . Welcome to Community Forums.

 

I understand how you feel with this situation, I'd recommend you check on these articles regarding How do I manage my Fitbit family account? and How do I get started with Fitbit kids devices?, so you can have more information on this.

 

Also if you keep getting issues, remember you can contact our Support Team for further assistance.

 

Hope this helps.

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‎09-21-2022 12:16

‎09-21-2022 12:16

Hi there @Ileana25 . Welcome to Community Forums.

 

I understand how you feel with this situation, I'd recommend you check on these articles regarding How do I manage my Fitbit family account? and How do I get started with Fitbit kids devices?, so you can have more information on this.

 

Also if you keep getting issues, remember you can contact our Support Team for further assistance.

 

Hope this helps.

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