Switching from parent view to kid view makes fitbit think I'm a new user again

[littlefoot1883]

My son recently got a fitbit so I added his account to my family account. In my app I can switch to kid view and see his stats and then back to parent view. Every time I switch back and forth the app thinks I'm a new user going over the those beginning explanations for every category again. It's really annoying. I have also deleted notifications and when I switch views back and forth, they come back! Is there anything I can do to get it to remember me. 

[DavideFitbit]

Hi, welcome to the Community forums, @littlefoot1883. 

Thank you for sharing that you've been experiencing this inconvenience with the Family account.  

If you're still having trouble with the app giving you the "New User" instructions every time you change between kid and parent view, please try the following:

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app on your phone's settings 
• Restart your phone. 
• Log back in to check if you're able to change to kid view without any problem. 

If you're still having the same problem, please try setting up your your kid's Fitbit again as a new device in the Family account. 

Hope this helps, I'll be around. 

[littlefoot1883]

Thank you for trying to help me. I tried both of your suggestions and the app still treats us as new users every time I switch from parent view to kid's view and back again. It's quite annoying to have to scroll through the set up screens every single time I switch views. 

[DavideFitbit]

@littlefoot1883 Thank you for your reply and confirming that you're still having the same problem. 

If you have an Android device, I would also recommend to try uninstalling and reinstalling the Fitbit app. Then check if you continue to experience the same behavior. 

I'll be around. 

[SunsetRunner]

I confirm the same behavior. Uninstalling/clearing cache/logout and so on don't have any effect.

[DavideFitbit]

@SunsetRunner Thank you for confirming that the troubleshooting steps suggested earlier were not successful. 

In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[SunsetRunner]

@DavideFitbit i don't think getting in touch with support could solve something. As it is evidently a bug filing a bug report from your side to the developers might be more useful. Unfortunately, differently than Google, Fitbit doesn't allow users to file bug reports and get in touch directly with the developers.