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Switching to kid view not working 2.87

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‎02-10-2019 01:38

‎02-10-2019 01:38

Switching to kid view had just been hanging for last few days. Can't access my daughter's ace account. Please advise how to solve.

Thanks 

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‎02-11-2019 05:40

‎02-11-2019 05:40

@Zanylainey It's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit app is experiencing a hard time when switching to "Kids view". Please make sure that your phone has the most recent app version installed.

 

In the meantime, try logging out of the app, restart your phone, open the app and log in. Finally, try switching to your Kid's view again and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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3 REPLIES 3

‎02-11-2019 05:40

‎02-11-2019 05:40

@Zanylainey It's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit app is experiencing a hard time when switching to "Kids view". Please make sure that your phone has the most recent app version installed.

 

In the meantime, try logging out of the app, restart your phone, open the app and log in. Finally, try switching to your Kid's view again and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-18-2019 00:40

In response to JuanJoFitbit

‎02-18-2019 00:40

Still a lot of hanging when switching. Turning phone off and on makes it all very time consuming 

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‎02-19-2019 06:30

In response to Zanylainey

‎02-19-2019 06:30

@Zanylainey I'm sorry to hear that the issue persists. Our team is aware of this issue and are actively working in order to have a fix released soon. Once a fix is available, we'll make sure to post it in the Community. Thank you for reporting this.

 

I appreciate your patience and understanding with this.

 

Let me know if you have any doubts!

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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