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The band is falling off one side.

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‎10-01-2019 19:56

‎10-01-2019 19:56

I see many of you have same problem I have. My daughter almost lost it. It was loose one side but now just wont stay on anymore. Help, please!

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‎10-01-2019 20:02

‎10-01-2019 20:02

Hi @Zen123  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-01-2019 20:56

‎10-01-2019 20:56

First I got connect with Alex. He was wonderful until ask for shipping address got disconnected t on Chat. Really? 

Second Kenneth didn’t want to help at all. Took too long to said ok, ok and ok. Really? That’s how you guy take care the service. If you don’t wanna help just said it. Don’t have to waste time on both ends. Geez Man!  

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