help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble switching to kid's view

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2020 13:36 - last edited on ‎05-11-2020 17:15 by

‎05-07-2020 13:36 - last edited on ‎05-11-2020 17:15 by

Is anyone else having trouble switching between your page in the app and your children’s page? Nearly every time I try to switch to his page now I get a white screen saying it is switching to kid view but does nothing. When I exit out it has logged me out and I need to sign back in and takes me back to my page! 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-11-2020 17:14

‎05-11-2020 17:14

Welcome to the Fitbit Community, @Bec0612. I am sorry for the delayed response.

 

I've moved your post to Ace & Family Accounts board so we can keep our forums organized.

 

I am sorry to hear you're having trouble switching to kid's view in the Family account. Thanks for trying to resolve this, I understand how you are feeling and I am here to help.

 

I would like to advise that our team is currently working to resolve this issue and hope to have a fix soon. I am sorry for any trouble and appreciate your patience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes