Turn off call notifications on Ace 2

[BushIriFamily]

Hi

I got my daughters trackers for Christmas and link to my family account. I have turned off messages and calls notifications on their trackers but the calls keep going through whenever I receive a call. The messages have stopped. What should I do next about the calls? I’ve have made sure that these notifications are off. Should I unsync from my account?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BushIriFamily.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts and recommend doing the following:

1. In the Fitbit app tap the Today tab, and tap your profile picture.
2. Tap My Family.
3. Under your child's name, tap Switch to Kid View.

4. Tap your child's profile picture > Ace 2 tile. 

5. Tap Notifications and turn off call notifications. Sync the tracker. 

You can find more information about the Ace 2 trackers in this manual. 

Let me know how it goes.

[BushIriFamily]

Hi I have done that and the calls are still coming through. Not sure what
else to do.

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @BushIriFamily.

I appreciate your efforts and recommend confirming the following: press and hold the button on Ace 2 to access quick settings. Tap Notification setting to turn it off. You can also try removing the Ace 2 trackers from the list of connected Bluetooth devices on your phone. Please also try the following:

1. From the Fitbit app dashboard in the Parent view, tap the account icon > your device image.
2. Tap Notifications. If you're prompted to pair your Fitbit device, follow the on-screen instructions and sync your device. 

Keep me posted on the outcome.

[BushIriFamily]

Thank you for your help! I was playing around with the Ace2 and I was able
to figure that part out. Issue resolved. Thank you! --
Hazel B.
Sent from Gmail Mobile on iPhone

Please excuse any keyboarding errors!

[LiliyaFitbit]

@BushIriFamily This is great news! Thank you for your time and efforts. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!