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Unable to add Child for new device Ace 3

‎08-29-2025 11:27 - last edited on ‎08-29-2025 11:50 by Fitbit Moderator

‎08-29-2025 11:27 - last edited on ‎08-29-2025 11:50 by Fitbit Moderator

I bought ace 3 as a gift for my niece and gifted her. When I installed the app added gmail account and tried to add child it’s not working. Can you please tell me any solution. Add child button on new device is disabled. Thank you in advance!

 

Moderator Edit: Formatting.

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‎08-29-2025 12:11

‎08-29-2025 12:11

Welcome to the Fitbit Community, @GayatriB. I'll be happy to asssit you setting up your niece's Ace 3.

Please follow the steps of help articles: How do I manage my child in the Fitbit app? and How do I set up Fitbit Ace devices?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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