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Unable to add guardian with age set to private

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‎08-06-2021 00:06 - last edited on ‎08-06-2021 16:05 by

‎08-06-2021 00:06 - last edited on ‎08-06-2021 16:05 by

If anyone is unable to add a guardian because they're receiving the error "users age is set to private":

 

It seems one cannot change this setting in the app currently.  Have the user you're trying to add change their privacy settings for age through their profile on the Fitbit website at http://fitbit.com/settings/privacy 

 

 

Moderator edit: label

 

 

 

 

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‎08-06-2021 16:03 - edited ‎08-06-2021 16:06

‎08-06-2021 16:03 - edited ‎08-06-2021 16:06

Welcome to the Fitbit Community, @Gohfaster.

 

I appreciate your participation in the Forums and sharing your experience and solution. Our team is always working on our products and services, and your comments are always welcome. You can find the steps to change your privacy settings in the app by following the steps in this help article: Who can see my personal information? 

 

For more information about a Fitbit family account, see How do I manage my Fitbit family account?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-16-2021 07:36

‎08-16-2021 07:36

I found this to nearly be a dealbreaker for my husband.  As I am the account holder, I can keep my birthday to myself.  My husband had to provide his and I'm not sure if I can see his birthday because he is my friend or if anyone can see it.  But he doesn't like putting any personal info out there for any reason.  He grudgingly did it so he can see what's going on in his children's sleep and activity levels, too.  

Can he at least go back to private now that he's been established as a guardian?

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‎08-23-2022 11:52

In response to LiliyaFitbit

‎08-23-2022 11:52

Is there way to change the privacy setting of the birthday to select people instead of "My Friends"?

 

I feel like this feature of setting privacy on sharing information is very limited. In order to add Guardian, my spouse have to change the privacy setting on her birthday to either public or "My Friends". Both of these will increase level of privacy compared to private. What will it take to have an option to allow "Birthday" privacy setting to only selected people? If it is not possible, you have to redesign the family setup by either doing some type of email link validation by each parent to prove their age. Fitbit Family account should be authorized to have both parents as guardian to manage and monitor their kid's profiles and activities. With current setup is not easy unless the parents relax their privacy settings.

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