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Unable to check who won the Challenge

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‎12-26-2019 21:15 - last edited on ‎12-30-2019 15:51 by Fitbit Moderator

‎12-26-2019 21:15 - last edited on ‎12-30-2019 15:51 by Fitbit Moderator

Hi, so i used to have a Fitbit but gave It to a friend. So I already had an account. When I gave It away my oldest daughter basically took over the app. So her ace is essentially my account. I got my other two daughters an ace 2 and set It up under the family account. I switched to kid view to make them. Anyway so yesterday I did a challenge for them and today I can’t check who won. I didn’t sync my phone because I didn’t want them to get my phone call and text notifications every time I get one. How do I check that? 

 

Moderator edit: Subject for clarity 

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‎12-30-2019 15:50

‎12-30-2019 15:50

Hi @Live4jesus2009, welcome to the Community Forums! My apologies for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using to check such information? Also, when was the first time you experienced this situation and how many times since then? If you haven't already done so, please make sure that your mobile device is running the latest operating system version and the same for the Fitbit app. You can try the following steps and then let me know if you're still unable to check such information:

 

  1. Logout from your account.
  2. Force quit the Fitbit app.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Login using your account credentials.

 

Keep me posted. 

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