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Unable to install family account

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‎07-10-2021 08:24 - last edited on ‎07-10-2021 12:30 by Fitbit Moderator

‎07-10-2021 08:24 - last edited on ‎07-10-2021 12:30 by Fitbit Moderator

Hiii

I am just trying to set up a family account to add my daughters Ace 2, but it continues to say that it is installing to account for over 2 hours or so.

I have tried to restart phone, but it makes no difference.

What am I doing wrong?

 

 

Moderator edit: updated subject for clarity. 

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‎07-10-2021 12:33

‎07-10-2021 12:33

Welcome to the Fitbit Community @renate69. Thank you for letting us know that you have restarted your phone in order to install your family account.

 

Creating a family account shouldn't take so long. You can find the instructions to create your account in: How do I manage my Fitbit family account?

 

Keep on visiting the forums.  

Andrea | Community Moderator, Fitbitp>

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