Unable to join to a Family Account

[Ljessie]

Hi,

I recently bought 2 Charge 4’s. One for me and one for my husband. I am trying to connect them to a family account together and when I try to do this is shows the clock symbol for my husband on my family account page. However when I go to his phone app, there is no notification at first. Then the notification will pop up after a few days and when I press join family for his app, it says it is not able to join. Any advice for this to work? This is the whole reason I bought them.

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @Ljessie. Welcome! It's great to see you here in the forums.

Thanks for bringing this to my attention, as well for every step tried prior to posting. I understand how much you and your husband would like to be in the same Family account to cheer each other toward your goals. Because this shouldn't be happening, I went ahead and contacted our Support team about this situation, however it seems that you already have a case created with them. Be sure that your case is in good hands and you'll receive a reply from them shortly.

By the way, I've moved your post to this board so you can have more chances to receive help from the Community, and to keep our forums organized.