Unable to load child view since last update

[kmagri]

Since the update last week, I have been unable to load child view for my daughter's Ace. I have to force close the app as i get the wheel of death and then have to log in again each time.

I have tried force closing the app and restarting my phone. I have also tried deleting and reinstalling the app. Any ideas?

[Odyssey13]

Hi @kmagri  

this is from a FItbit Moderator:

"I appreciate your participation in the Forums and sharing that you're unable to switch to kid view. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to advise that this issue has been reported to our team and they are already investigating it and looking for a resolution. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated."

[HarryCaray]

So just waiting on it to get fixed?? Ugh. We traveled & now the watch isn’t on the right time zone. Oh well.