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Unable to pair Ace 2 on different devices

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‎01-10-2020 02:29 - last edited on ‎01-13-2020 16:00 by Moderator Alum

‎01-10-2020 02:29 - last edited on ‎01-13-2020 16:00 by Moderator Alum

I have setup a family account, my kids view and paired the ACE2 on my mobile (Iphone5). However whenever I enter the app on another device, although I can see all the info, it wont sync or pair the ACE2 device. I have tried iphone7, 6 and ipads. Any reasons why?

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎01-13-2020 16:00

‎01-13-2020 16:00

Hey @hsmyth1812 nice to see you around. Welcome to the Community Forums!

 

I'll be glad to give you a hand with this. If you want to connect it with a different phone, please make sure the Fitbit Ace 2 is no longer connecting with the iPhone 5. In order to do so, you need to open the Bluetooth settings on the iPhone 5 and remove the Fitbit Ace 2 from there.

 

Then you can try to log in into his Fitbit account using the iPhone 7 and try to sync it. If that doesn't help, you will find more steps here: Why won't my Fitbit device sync?

 

Keep me posted on the resolution. 

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‎01-15-2020 08:25

In response to YojanaFitbit

‎01-15-2020 08:25

Thanks Yojana - that works.

Does that therefore mean you can only sync/pair with one device at a time?

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