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Unable to set up tracker, receiving error "please try again later"

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‎12-24-2019 21:08 - last edited on ‎12-27-2019 12:41 by Fitbit Moderator

‎12-24-2019 21:08 - last edited on ‎12-27-2019 12:41 by Fitbit Moderator

We are trying to set up the family account to attach my son's Ace 2 fitbit. We keep getting the message " unable to complete this now. Please try again later." What do I do? 

I have a Samsung Galaxy S10.

 

Moderator edit: Updated subject for clarity 

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‎12-27-2019 12:45 - last edited on ‎10-23-2024 08:59 by Fitbit Moderator

‎12-27-2019 12:45 - last edited on ‎10-23-2024 08:59 by Fitbit Moderator

@Mum23boys Welcome to the Community. Sorry for the delayed reply. 

I appreciate that you mentioned you're using a Samsung Galaxy S10. I would like you to confirm you're following this procedure to create a family account and to set up Ace 2. 

If you keep receiving this error, please log out from your account and force quit the app. If you continue receiving this error, please provide me with a screenshot of the error message. 

I'll be around if you have any additional questions 😀. 

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