Unable to switch to kidview to set up a new ACE 2

[jmrivera]

I bought my son a Fitbit Ace 2 for his birthday so we can compete against each other since I have the Versa. However, I have been unable to set it up. Ive tried on both his iPhone as well as my own. I have an iPhone XR and he has the iPhone SE. Both phones were updated last night to the newest IOS software 13.5. Each time I log in and try to switch to kid view, it freezes and either just stays on a blank screen with a  circle, or it completely kicks me out and makes me resign in. I have uninstalled and reinstalled the apps on both phones and have not had any luck. I have turned the phones off and on and still nothing. Please Help, Ive read through the other posts and have done everything that has been recommended but nothing is working. 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options