Unable to switching from child view to parent view

[BMBanks33]

As the main account holder I keep getting locked out of my Fitbit dashboard. When I enter the correct password to switch back into parent view. It is telling me that I do not have permission to do that. Please help 

Moderator edit: Updated subject for clarity 

[MartyMarty]

Having the same issue today. I thought I'd forgotten my password, so I reset it.

Deleted the app, reinstalled, logged in, switched to kid view and couldn't revert to parent view.

Very strange!

[slsadmin]

I did an online chat and he escalated the problem, I think everyone needs to do it so that they can see its not an isolated problem.

😞

[YMSC]

Hi I have done all this and it will still not let me into the parent view. 

iphone 11

software 13.4.1

the app is updated as well. 

please help. My son just got his ace 2 and will want to sync soon (I’m stuck in my daughter’s view). TIA. 

[CJHOWE09]

Im getting same message I’ve reset password 3 times now and no able to get back to parent View / my own account! 

[Cwally]

I’m having the same issue today! Just reset my password and still can’t get back to parent view 🙄 was hoping to find an answer on here

[Ebilbrey]

I am also having this same problem. 

Galaxy S9.

I've tried all the steps as well and it is still not working 😭

[Kentracta]

Hi when I'm in kid view and try to switch back it keeps telling me I dont have permission to this this has only started today it was fine up to this point 

[Rhee85]

I’ve set up my sons Fitbit ace onto the family account, I can not switch back to my account. I’ve made 4 passwords up, each time they says invalid password. Each time this happens I make a new password, put that in, still says it wrong!! Can anyone help me out 

[Jumbled_Purple]

I am having the same issues. I know it’s not an incorrect password because I’ve logged in on the Fitbit website and my password worked fine there. 

[MrsGibby86_]

Mine is doing the same thing tonight after I setup my son's Ace2 saying I don't have permission to return to parents view

[MrsGibby86_]

Same problem here

Just installed and set up my son's Ace2 and now I can't get back to parent view

I have an oppo Reno Z all software on phone and Fitbit all up to date.

[MrsGibby86_]

Same issue here!

But it was fine yesterday...

It must be a glitch in something as my app has just updated. Hopefully it's fixed soon!

[Cwid]

I have the same problem this morning!! 

[Hope16]

I'm having the same issue this morning; locked out of my own account because I don't "have permission" to switch to parent view. 

[Johno74]

Same here, I'm not able to change back to parent view.  We got a 2nd Fitbit ace 2 for my daughter today, but can't get out of my son's account. 

I reinstalled app, then managed to set up my daughters device and account. However I'm them stuck now in her account, getting "you do not have permission to perform this action" when I try to return to parent view.

This problem does not seem to be related to a device update.. it happened with both a non-updated ace 2 and another which was just updated. I tried resetting my password, makes no difference.

[C_holst]

I am having the same issue since last night. May 5,2020. 

[Julia_G]

Hi, everyone, it looks like this may be a new bug.  I have flagged it for moderator attention and someone will be by to update you ASAP

[nicnik10]

I am experiencing the exact same issue, so frustrated. Like many, I've changed my password to no avail. Can't even see my device on the app, hasn't synced in 15 hours.  Please help!

[KL6548]

Thank you Rachel. I couldn't find the location of the chat, but clearly there are a lot of us with the same very annoying problem. 

[Johno74]

If there was an app update several days ago but the problem is just happening now then I reckon the problem is in the Fitbit server and nothing to do with the watch or phone app software. I appreciate that the Fitbit people are probably mostly working from home at the moment, and that makes backend fixing a bit more difficult, but it would be useful if they at least acknowledge there is possibly a problem instead of just reposting the same troubleshooting steps again and again.