Unable to switching from child view to parent view

[BMBanks33]

As the main account holder I keep getting locked out of my Fitbit dashboard. When I enter the correct password to switch back into parent view. It is telling me that I do not have permission to do that. Please help 

Moderator edit: Updated subject for clarity 

[Julia_G]

Hi, @gymnastmom , I moved your post to the main thread on this topic so that you can get updates.  Fitbit is aware if the issue and working on a fix asap.

In the meantime if you delete the app and reinstall it you should be able to log back in to parent view.  Unfortunately you are likely to get stuck again if you switch to child view until a fix is issued.

Please do keep your app up to date as that will mean you will be sure to get the fix as soon as it is available.

[SilviaFitbit]

Hey everyone!

I'm glad to announce that this issue has been fixed by our team. If you're still experiencing this, please try uninstalling and reinstalling the Fitbit app. This will help you to log out from the app and get back to the parent view. 

I'll be around if you have any additional questions. 

[TexasFire_Cross]

Allegedly, they fixed it. I received an e-mail:

Hey everyone!



I'm glad to announce that this issue has been fixed by our team. If you're
still experiencing this, please try uninstalling and reinstalling the
Fitbit app. This will help you to log out from the app and get back to the
parent view.

[Ahayman1]

I just get a never ending loading screen when I attempt to switch to the kids account on both my phone and my sons iPod. I have to close the app and the login again. Is there any update on this? 

[Ahayman1]

It’s still not working for me! I have tried uninstalling and reinstalling the app. I just get a never ending load screen saying switching to kid view but never completes. 

[Stephers26]

We have the same issue, it’s been nearly 3 weeks now, it won’t let me go on kid view, I contacted Fitbit an they said they are aware, but still not solved the problem 😡

[Ahayman1]

I’ve had this same issue. I cannot switch my to my sons account to even set it up and it’s been months. Round and round on the phone and email and never got a resolution. Fitbit customer service is a joke. 

[AbiW80]

Did this ever get resolved? It’s happening to me that I can’t go back from being in my child’s account!

[Hope16]

It did resolve, although I don't recall how - i think it was a temporary
glitch.

[Stephers26]

I think we deleted that each an re added it

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