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Unable to turn on Ace 3

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‎12-05-2021 19:50 - last edited on ‎12-06-2021 13:40 by Fitbit Moderator

‎12-05-2021 19:50 - last edited on ‎12-06-2021 13:40 by Fitbit Moderator

I bought my granddaughter ace 3 for her birthday, we got it started and charged it up and now it will come on briefly when put on charge and says battery life and time then will not come back on. Any help is appreciated. 

 

Moderator edit: updated subject for clarity

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‎12-06-2021 13:40

‎12-06-2021 13:40

Welcome to the Fitbit Community, @10Izzy.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for the information provided.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

Hope this helps.

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