help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to upgrade child account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2023 23:43

‎09-23-2023 23:43

My child has recently turned 14, and got a new Fitbit. They want to upgrade their account, but the message that used to appear under kid view no longer appears in the today tab, and I do not have the email I received last year. I cannot find another way to upgrade the account without creating a new one and losing all their 4 years of progress. Is there any other way to do it?

Best Answer
Labels:
2 REPLIES 2

‎10-03-2023 14:56

‎10-03-2023 14:56

Hi we have the button but every time I get to the end of the upgrade I get error saying a

’account is not eligible to graduate’

Best Answer

‎10-14-2023 07:24

‎10-14-2023 07:24

We have the tab and nothing happens when we click on it. Also have the email, but it seems to suggest the child needs to upgrade which leads us back to the same issue.

 

Best Answer
0 Votes