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Versa's steps only registering on device & not on phone

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‎08-28-2019 08:47 - last edited on ‎08-29-2019 05:24 by Fitbit Moderator

‎08-28-2019 08:47 - last edited on ‎08-29-2019 05:24 by Fitbit Moderator

Hi! My son has a ace 2 and loves it BUT his steps have not registered on his account for the last few days. It has synced fine but its showing no steps when I check on my phone. His actual device says he's doing plenty! Also, his sleep isn't registering on either phone or device 

Thanks in advance.

 

 

Moderator edit: updated subject for clarity

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‎08-29-2019 05:23

‎08-29-2019 05:23

@Kateclift welcome to our Fitbit Community! I'm happy to assist you with your son's Fitbit Ace 2 since his data is not showing on his account.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. After this, check out this help article which explains how to see your child's stats.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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