help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Watches in family account getting mixed up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2020 08:00

‎01-01-2020 08:00

So, I've just spent today trying to figure out why my watch (charge 2) and my two kids' Ace 2 keeps swapping information. My son's watch is taking my steps, my profile on the app is taking his sleep patterns and when I tried to delete the accounts to re-pair the devices it tells me an error has occured. I went on a 3 hour trek which garnered 20,000 steps in. The moment I came home my watch stopped tracking steps, my son's watch then started counting from 20,000 onwards and then on close inspection my profile on the app thinks I'm using his watch to sleep! I certainly didn't sleep 9 hours last night. Pretty sure no mother on this planet does 🙄

 

Is anyone else having his problem??? How can the app allow watches to overlap info and how do you even point the watches to the right family member?? On top of that, when I tried to add a new device (my kids both got Ace 2 for Xmas) it told me that one Ace 2 was already on the account, so does that mean you can only have different watch types on one account?? How does that even make sense? 

 

I need to have a lie down now.

 

Literally send help. This mother is having a digital meltdown. 😭🤯

Best Answer
Labels:
3 REPLIES 3

‎01-04-2020 15:54

‎01-04-2020 15:54

@Sherryedwards A warm welcome to the Community. Sorry for the delayed reply. 

 

I truly appreciate the time you took to share your experience with Ace 2 and Charge 2. I'll be happy to help you getting everything set up and that all the information tracked by each Fitbit gets too the correct account. 

 

It sounds to me like Ace 2 and Charge 2 were set up to your account and that's why it's showing the information mixed up and it's showing that you slept 9 hours. As you mentioned, mothers are always busy they don't sleep that much 😁. 

 

I would like you to unpair the Ace 2 from your account and make sure you're following these tips to set it up to the kid's account. Check this article to learn more about managing a Fitbit family account. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-16-2020 06:41

‎10-16-2020 06:41

Did you ever get this sorted out? I am having the same issues. Did the suggestion work??

Best Answer

‎11-06-2020 03:53

In response to lstevens14

‎11-06-2020 03:53

I’m wondering the same as all of the suddenly I’m having exactly the same issues. Very frustrating! 😞

Best Answer