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Wristband of Ace 3 broke while swimming

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‎08-16-2022 03:23 - last edited on ‎08-18-2022 06:08 by Moderator Alum

‎08-16-2022 03:23 - last edited on ‎08-18-2022 06:08 by Moderator Alum

My son's Ace 3 fell out while swimming in the lake. It was purchased earlier this year in an attempt to encourage my children to be more active. I assumed since these were waterproof that it would be safe to let him swim with it. It clearly has a design flaw if they come out that easy. With all the complaints about them falling out, shouldn't Fitbit help replace them if they aren't going to make the design better? And the band is continually breaking. My daughter's band lost a small piece that helps it stay fastened so she can't wear hers until we get a new band. How can a product track a child's activity if it falls out or breaks while the child is active!! Very disappointed in this product! 

 

Moderator Edit: Clarified subject

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‎08-16-2022 21:34

‎08-16-2022 21:34

I completely agree! We have gone through 3 bands. My son was twirling his around and the watch part flew out (I know not what he should be doing, but they are made for kids!). 

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‎08-18-2022 07:35

‎08-18-2022 07:35

Hi there, @Momma-of-2 and @SLArish. Welcome to Community Forums

 

I am sorry to hear about your experience and appreciate the feedback provided, I'd recommend contacting our Support Team for further assistance. Also if you wish you can add a Feature Suggestion so our team can consider your suggestions, as I notice there is none entered regarding this.

 

I'll be around

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