fitbit ace not showing on family account

[esbarron07]

I noticed that my child’s Ace account is no longer showing on my fitbit dashboard account. When I click on create family account it says the account is already created but doesn’t give me any options to see my the account. 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Gabs12]

Hi did you get this sorted? I have the same problem!!

[Jenday73]

I’m having the exact same issue.  

[Gabs12]

I went on the online chat with customer services - they just advised to log out and back in again and it now works!!

[esbarron07]

Unfortunately I haven’t had any luck. It came back on my dashboard only to disappear again. Very frustrating.