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Fitbit ace ran out of battery in 12 hour now won’t charge

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The message is in the subject. My daughters birthday present that she has been exited about for ages isn’t working

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Hi, @Dannothappy, these sorts of problems can usually be fixed by giving your Fitbit a restart.

 

Please plug it in to charge.  If you are using a computer USB port make sure that the computer is awake and active (because otherwise it is unlikely actually to deliver charge).  Also the USB port should not be on a hub, but rather connected to the computer motherboard.  If in doubt, use a wall charger.  Any wall charger that is UL/ CE certified and will accept a USB cable will do -- the charger that came with your cell/ mobile phone is likely to be ideal.  Give it about two hours charge,

 

Once it is plugged in and has been charging for two hours (even if it does not seem to be charging) follow the restart procedure:

 

Press the button on charging cable, wait a brief second, press again, wait one more second, press a third time.  You will know the Fitbit has restarted when you see the Fitbit logo.  After that, hopefully it should be working normally again.

 

If you do not see the Fitbit logo, please try the restart procedure again a couple of more times.  It is important to pause briefly between each press, but not too long...

 

If after trying 3 restarts it still doesn't work (hopefully unlikely!) please get in touch with Fitbit customer support on contact.fitbit.com.

Sense, Charge 5, Inspire 2; iOS and Android

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Hi, @Dannothappy, these sorts of problems can usually be fixed by giving your Fitbit a restart.

 

Please plug it in to charge.  If you are using a computer USB port make sure that the computer is awake and active (because otherwise it is unlikely actually to deliver charge).  Also the USB port should not be on a hub, but rather connected to the computer motherboard.  If in doubt, use a wall charger.  Any wall charger that is UL/ CE certified and will accept a USB cable will do -- the charger that came with your cell/ mobile phone is likely to be ideal.  Give it about two hours charge,

 

Once it is plugged in and has been charging for two hours (even if it does not seem to be charging) follow the restart procedure:

 

Press the button on charging cable, wait a brief second, press again, wait one more second, press a third time.  You will know the Fitbit has restarted when you see the Fitbit logo.  After that, hopefully it should be working normally again.

 

If you do not see the Fitbit logo, please try the restart procedure again a couple of more times.  It is important to pause briefly between each press, but not too long...

 

If after trying 3 restarts it still doesn't work (hopefully unlikely!) please get in touch with Fitbit customer support on contact.fitbit.com.

Sense, Charge 5, Inspire 2; iOS and Android

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Hi I’ve followed your advice and it seems to be charging now. The charge icon is different to the one yesterday but maybe it’s due to the restart prosess? Thank you for the quick response and helpful advice hopefully it’s sorted.

 

Dan

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@Dannothappy, I am really glad that it is *hopefully* now working again.  Please post again if you have any more problems.  There is always someone here to help!

Sense, Charge 5, Inspire 2; iOS and Android

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Thank you I’ve done that and it appears to be changing now but the charge icon on the screen is different to the one was on there yesterday? But maybe it’s something to do with it being restarted. Hopefully it’s resolved now anyway.
Thank you again for you quick response and advice.

Dan
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@Julia_G thanks for your assistance, @Dannothappy glad to hear Ace is charging again. Not sure about the charge icon is different. Can you describe what it looked like previously and what it likes now. 

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