06-11-2018 12:25
06-11-2018 12:25
The message is in the subject. My daughters birthday present that she has been exited about for ages isn’t working
Answered! Go to the Best Answer.
06-11-2018 12:55
06-11-2018 12:55
Hi, @Dannothappy, these sorts of problems can usually be fixed by giving your Fitbit a restart.
Please plug it in to charge. If you are using a computer USB port make sure that the computer is awake and active (because otherwise it is unlikely actually to deliver charge). Also the USB port should not be on a hub, but rather connected to the computer motherboard. If in doubt, use a wall charger. Any wall charger that is UL/ CE certified and will accept a USB cable will do -- the charger that came with your cell/ mobile phone is likely to be ideal. Give it about two hours charge,
Once it is plugged in and has been charging for two hours (even if it does not seem to be charging) follow the restart procedure:
Press the button on charging cable, wait a brief second, press again, wait one more second, press a third time. You will know the Fitbit has restarted when you see the Fitbit logo. After that, hopefully it should be working normally again.
If you do not see the Fitbit logo, please try the restart procedure again a couple of more times. It is important to pause briefly between each press, but not too long...
If after trying 3 restarts it still doesn't work (hopefully unlikely!) please get in touch with Fitbit customer support on contact.fitbit.com.
Sense, Charge 5, Inspire 2; iOS and Android
06-11-2018 12:55
06-11-2018 12:55
Hi, @Dannothappy, these sorts of problems can usually be fixed by giving your Fitbit a restart.
Please plug it in to charge. If you are using a computer USB port make sure that the computer is awake and active (because otherwise it is unlikely actually to deliver charge). Also the USB port should not be on a hub, but rather connected to the computer motherboard. If in doubt, use a wall charger. Any wall charger that is UL/ CE certified and will accept a USB cable will do -- the charger that came with your cell/ mobile phone is likely to be ideal. Give it about two hours charge,
Once it is plugged in and has been charging for two hours (even if it does not seem to be charging) follow the restart procedure:
Press the button on charging cable, wait a brief second, press again, wait one more second, press a third time. You will know the Fitbit has restarted when you see the Fitbit logo. After that, hopefully it should be working normally again.
If you do not see the Fitbit logo, please try the restart procedure again a couple of more times. It is important to pause briefly between each press, but not too long...
If after trying 3 restarts it still doesn't work (hopefully unlikely!) please get in touch with Fitbit customer support on contact.fitbit.com.
Sense, Charge 5, Inspire 2; iOS and Android
06-11-2018 13:09
06-11-2018 13:09
Hi I’ve followed your advice and it seems to be charging now. The charge icon is different to the one yesterday but maybe it’s due to the restart prosess? Thank you for the quick response and helpful advice hopefully it’s sorted.
Dan
06-11-2018 13:21
06-11-2018 13:21
@Dannothappy, I am really glad that it is *hopefully* now working again. Please post again if you have any more problems. There is always someone here to help!
Sense, Charge 5, Inspire 2; iOS and Android
06-11-2018 14:15
06-11-2018 14:15
06-19-2018 07:59
06-19-2018 07:59
@Julia_G thanks for your assistance, @Dannothappy glad to hear Ace is charging again. Not sure about the charge icon is different. Can you describe what it looked like previously and what it likes now.
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