06-20-2018 03:01 - last edited on 08-01-2018 18:24 by DavideFitbit
06-20-2018 03:01 - last edited on 08-01-2018 18:24 by DavideFitbit
I set up an account in order to set up a child account for my daughter. It’s showing all her stats under my account and not on hers...for example she earned a badge yesterday but it doesn’t show under her kid account it shows under me, tracking sleep under me and not her. How can I fix this?
Moderator edit: subject updated for clarity
06-20-2018 04:50
06-20-2018 04:50
Hi, @GinaV1019, it sounds like you set up the Ace under your account and not under hers.
To fix this you will need to have the Ace handy, Then go to your family account, click on your child's name and on the next screen choose "Switch to kid view".
When you get to kid view follow the instructions to "Set up a kid compatible tracker". There is no need to remove it from your account first; once it is set up on her account it will disappear from yours.
Welcome to the forums!
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06-20-2018 18:13
06-20-2018 18:13
@Julia_G awesome reply and thanks for your help!
@GinaV1019 Nice to have you hear in the forums, it does sound like you paired to your account. It happens. We have a help article for that here.
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