05-23-2018 13:33 - last edited on 05-23-2023 08:54 by ManuFitbit
05-23-2018 13:33 - last edited on 05-23-2023 08:54 by ManuFitbit
Anyone have any experience with a fitbit working great while under warranty and then as soon as its up the fitbit stops working? I have an Alta HR that i got in April 2017. Last week the battery started only lasting 2-3 hours after a full charge. I chatted with fitbit support yesterday and they wanted me to do a battery drain test that required me to fully charge the fitbit. I tried to put it on the charger to do the test and it won't even power on or charge on the charger now. A friend has a different fitbit model that also quit working at 14 months of age. Are these devices designed to be disposable as soon as the warranty runs out? I love it, but $179 each year is a costly investment. I emailed support to see if anything could be done, but haven't heard back. Anyone have any ideas or similar experience? Thanks.
Moderator edit: clarified subject.
05-23-2018 14:20
05-23-2018 14:20
Had the same experience on my second fitbit. 13 months! I am curious to know life expectancy.
I am currently using the Alta HR and am experiencing the same problem; however, I am within the warranty period this time. I plan to contact them now. I wanted to check the forum to see if there was anything else I needed to try, but I think your post answers my question. Good luck.
07-07-2018 07:19
07-07-2018 07:19
My fitbit did the same thing. Support had us do some things nothing worked.. kept saying it us syncing but you can not see anything on the fitbit itself. So what good does that do, They won't do anything because it's one month out of warranty. I am done with fitbit and will be spreading he word.
07-08-2018 06:39
07-08-2018 06:39
My Alta HR just did exactly the same thing. I got mine 13 1/2 months ago. I had the exact same conversation with customer support. My conclusion is that they don't stand behind their product because they know it's likely to fail. I've become addicted to having a tracker, heart rate, watch so I'm now researching other brands.
07-08-2018 18:02
07-08-2018 18:02
It is always upsetring when something fails when it is just out of warantee, but these things happen. It IS no longer under warantee so it wont be replaced. I do under stand feeling annoyed (I was annoyed when my dishwasher died one month out of warantee), but expecting a replacement? That is just unrealistic.
Helen | Western Australia
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07-09-2018 12:26
07-09-2018 12:26
07-09-2018 16:43
07-09-2018 16:43
Yes my Fitbit was 14 months old so out of warranty and Fitbit does NOTHING!!
they offer 25% a purchase of another one - really I will take my business else where
07-09-2018 18:28
07-09-2018 18:28
11-26-2018 14:09
11-26-2018 14:09
13.5 months and Fitbit alta hr stopped charging. $165 original price. Placed on hold 18 minutes to be told nothing they could do. I could get alta at discount but not hr. I just got thru Amazon prime no shipping fee. NOT HAPPY. I would tell everyone to get one
. No more. I only reordered because of all the bands I've purchased
11-29-2018 05:44
11-29-2018 05:44
I purchased my Alta HR in March 2017. In Feb 2018 I called because my screen was only displaying half of everything. I recieved my replacement in March 2018. Now 8 months later my replacement one just quit working. I contacted Fitbit and the guy walked my through everything. He said it needed replaced. The best he could offer me was a 25% discount. Seriously!!!!!! No way!!!!! Fitbit obviously doesn't care about their long standing customers. This is not good customer service. They need to make their customers happy so they spread the word. Well I will be spreading the word to look for something else that is NOT a Fitbit product. Good One Fitbit. I am looking into a Samsung Smart Watch. Maybe they will appreciate my business.
07-30-2019 07:32
07-30-2019 07:32
Every year mine seems to die RIGHT AFTER the warrany expires... I am getting tired of it. And all customer support will offer is 25% off the next purchase....
07-31-2019 20:15
07-31-2019 20:15
08-19-2019 19:12
08-19-2019 19:12
Just had my 3rd fitbit die within months of the warranty. I kept thinking next one will be better. I bought this last one on Amazon, wish I'd noticed a 2 or 3 year warranty option! No more fitbit for me now 😞
08-20-2019 09:35
08-20-2019 09:35
Similar situation with me. I've had many Fitbits (Flex, HR, Altas) die shortly after the warranty expires. Most recently the screen on my Alta cracked for no apparent reason, not too long after the warranty ended. Fed up, I purchased an iWatch, 3 series...and I absolutely love it. I won't buy Fitbits anymore. They're not reliable and their customer service stinks.
10-02-2019 05:14
10-02-2019 05:14
Please share your findings. My Alta HR just died after 1 year plus 2 weeks. Thanks
10-03-2019 12:10 - last edited on 11-08-2019 13:38 by LiliyaFitbit
10-03-2019 12:10 - last edited on 11-08-2019 13:38 by LiliyaFitbit
Have to purchase a new one. Fitbit will not replace.
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Moderator edit: personal info removed
06-11-2020 20:36
06-11-2020 20:36
how about 3 times?
06-12-2020 02:25
06-12-2020 02:25
Same here - 15 months old - I was having to restart every day but it now won’t restart All I have is a blank screen. This is the second Fitbit I’ve had this issue with. Luckily I have a 2 year warranty so hope something can get sorted. I’m losing confidence in Fitbit as a company.
07-13-2020 23:00
07-13-2020 23:00
Yep! My versa... 14 months and it’s toast. Won’t turn on at all. Contacted customer support, and they don’t even apologize. They just tell you they are emailing you a 25% discount as if i should be grateful. They seriously didn’t even say sorry. Just all cheerful. “Anything else I can help you with?” It’s like buying a new Fitbit is an annual purchase of something. They act like it’s normal. No thank you. I’m out. This has clearly been their tactic for years. I doubt it will change.
07-20-2020 07:34
07-20-2020 07:34
My band has broken three times. First time they were very good even though I was over the warranty. They just aren’t designed to last.