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ACTIVE MINUTES WONT REGISTER ALTHOUGH STEPS AND HEARBEAT DO

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‎03-27-2020 02:48 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-27-2020 02:48 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

I have repeatedly reset my Fitbit and while my heart rate and steps do log, the active minutes section does not change from 0. I have just done a workout which didn't log at all. Would appreciate any advice. Thanks

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3 REPLIES 3

‎03-27-2020 22:21

‎03-27-2020 22:21

Hi @Ninjanina  Although the active minutes are calculated using data the Alta HR collects, the calculation is actually done in the app/fitbit servers. If you are getting Heart Rate recorded then it is probably a fault with the app. Try uninstalling it from your phone, then reinstall it and log back in. Hopefully that will fix it

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-01-2020 04:02

In response to NellyG

‎04-01-2020 04:02

Active minutes are not the same as mites of activity @Ninjanina. What type of workout? Was it a workout that Fitbit will auto detect?? 

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‎04-01-2020 05:13

In response to Rich_Laue

‎04-01-2020 05:13

It’s all fixed! Had to reset app.
Thanks
Nina

Sent from my iPhone
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