help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ALTA HR Won’t Connect to New Account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2022 10:19

‎02-13-2022 10:19

I upgraded to a new device and decided to give my sister my Alta HR.
I deleted the HR from my app and reset the device but it’s still connected to my account. 
We’ve restarted her phone, Bluetooth and app and it still won’t connect to her account. Is there a step I’m missing? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-13-2022 12:01

‎02-13-2022 12:01

Hi @kaylajg,

 

Your sister now needs to go through the setup process on her phone.  I assume you know how to do that, but here are the instructions in case you need them.  

 

She also needs to have an OS that is compatible .If she's not sure where to find this, it's in her phone's "Settings" app, under "About Phone".

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes