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ALTA HR died today

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I was reading in this community and find it strangely odd that several people had their Alta HR all die at the same time.  Does someone know something I don't know?  Thanks.

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This is a software update issue, I am hoping that if enough people report it and cause a stir that maybe Fitbit will fix it. I have a feeling that they are trying to get all of us that were on this model into a newer, more expensive model. There is no way that everyone in this thread had an issue at the same time for it not to be caused by a software update. I had glitch w such as it not tracking active  minutes or losing steps or dying quickly before it died

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My Fitbit Alta HR just died today too. I’ve followed all advice about cleaning etc, plus tried the restart, but nothing is working - I just have a black screen. It is also getting really hot when plugged into the charger. This cannot be coincidence that lots of people are having the same issue at the same time! 

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That’s exactly what mine does.

Michal
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They replaced mine. Give it a try

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Mine also died today, 2.5yrs old and they offered me a discount to buy new when tried resetting the device but still dead!! 

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My Fitbit Alta HR is outside of Warranty so they only offered me a 35% discount off a new one.  😥 I would rather have my Alta HR.  I have a number of bands and also don't like the new styles.  

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Whaaattt!? Mine is not under warranty either and they only offered me a 25%
discount!

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Judy
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Mine died while on the charger last Monday evening (that would be 8/3 Monday morning EST). I contacted them and they were very helpful. I got to it turn on while attached to the charger but when I took it off it turned off again. But this was only about an hour ago. I'll let it charge all day and try again. 

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I think I accidentally deleted my reply.

Mine died while on the charger last Monday evening (Monday morning 8/3 EST). I contacted them and they were very helpful. I got it to come back on while attached to the charger but when I took it off to show my husband it died again. That was only about an hour ago so I will try again in a few hours. 

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I think mine may have died also. Fully charged last night this morning the battery picture. My phone said it was at 100%. Charges it again and it started working but didn’t last the day. Black screen right now, plugged it in again to see what will happen. Very disappointed. 

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There is a button by the USB that you press 3 times when plugged into a computer.

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Mine is also doing the same thing.  It dies then I reset it and within minutes it dies again!!

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Why are some offered only 25 percent off and others 35 percent off?  Doesn't make sense.  SO STRANGE all of these ALTA HR brands broke at the same time.  It has to be an upgrade they did on their end or a marketing scheme to get rid of their inventory with the COVID thing going on. B. Elizabeth Ward
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I tried resetting it and it took about 50 tries, not the 3 it is supposed to take and that seems to be working for now although not sure how long that will last based on everyone else's comments. 

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I've tried the reset button but only when plugged into a wall outlet...I
wonder if plugging into a computer would make any difference?
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For me plugging it into a computer did make a difference, not sure why though. 

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I plugged it into a computer, it showed me that the battery was low. In 10 minutes it showed it was about 85% full, so I unplugged it and it worked.  Within 2 hrs nothing.

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Mine did the same thing yesterday! In the morning it was working and I synced to my app. I recall before 2pm yesterday I got notification on my Fitbit that I reached my step goal for the day. Later in the afternoon, probably around 4pm I noticed that my Fitibt screen was completely blank and not responsive. I checked the app and it said it could not find the device. The app showed the battery life at the last sync as medium so I was confused. Later that evening when I got home I connected my Fitbit to the charging cable like I normally do and this time the display flashed switching between the logo and battery icon which I haven't seen it do before. Later that evening before I went to bed I checked on the charge status and the battery icon was almost full and the logo no longer appeared. In the morning I went to grab my Fitbit but it would not turn on. I did a quick search and followed instructions for resetting the device. Did not work so I followed recommendation to contact support. Support pretty much walked me through the exact same thing I already tried several times before. Since the device was not responding and I am out of warranty they said I was in luck as they could offer me a 35% discount code towards my next Fitbit purchase. How infuriating! I just want my current device that I paid good money for to work since it isn't even that old and worked fine yesterday morning/early afternoon. I don't understand how this many people can have the same issue and Fitbit doesn't think there is a problem with their product. I don't expect for this product to last a lifetime but I should not have to replace every 2 years, especially at the prices they charge! I hope they resolve this issue for their customers. I'm definitely not planning to shell out more money for another Fitbit. If I can't get mine resolved I will be buying a different brand.

 

I also updated to the newest software 2 days ago. 

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NOPE did both several times to the computer and a wall outlet.  BLACK screen nothing!! B. Elizabeth Ward
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I tried 3 different USB adapters, direct to computer and also a charging
bank. Also cleaned the contacts and charging pins as instructed. Nothing!
This is ridiculous that so many people are experiencing the same thing
right now shortly after recent software update. My battery was lasting at
minimum week between charges so this makes no sense that it would die
suddenly yesterday and allow to charge but today it doesn’t even respond to
charging.
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