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ALTA HR step count thousands of steps too high

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‎05-19-2021 10:51

‎05-19-2021 10:51

This has been happening for several days and of course it impacts other recorded data (active minutes, calories burned).  The step count this morning was 80,000 before I got out of bed.  Now it's at 120,000 and I haven't left my house.  The step count zeroes out at midnight, but starts accumulating quickly thereafter.

I have restarted it many times, and although it does apparently restart, it does nothing. I have also set it up as a replacement tracker a few times.  I just realized it's still accumulating steps while I'm not wearing it.

Is this tracker toast?

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‎05-20-2021 04:25

‎05-20-2021 04:25

Hi @Lynne2  As the restarts haven't fixed it, then sadly, yes, I think it is toast. Sorry 😔

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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